RETURN POLICY FOR THE CLOTHING BRAND
1. General Provisions
This Return Policy regulates the conditions and procedure for returning items purchased in our store. We strive to provide a high level of service and offer you the most convenient conditions for returning or exchanging products if they do not meet your expectations.
2. Return Conditions
You can return or exchange an item within 14 calendar days from the date of receipt, provided that the following conditions are met:
• The item has not been used, has no signs of wear, stains, damage, or foreign odors.
• All tags, labels, packaging, and accessories are intact and included.
• The item is not custom-made or personalized (e.g., with name engraving, custom embroidery, etc.).
• The following items are non-returnable: underwear, swimwear, hosiery, discounted items (unless otherwise stated in the promotion terms).
3. Return Process
1. Submit a return request – send a return request via email, through the form on our website, or in your personal account.
2. Prepare the item – ensure it meets the return conditions.
3. Send the item back – return shipping is covered by the customer unless the item is defective. If the return is due to a defect, the shipping cost is covered by the store.
4. Wait for processing – we will inspect the returned item within 3–5 business days after receiving it.
5. Receive your refund – refunds are issued to the original payment method within 3–14 business days after return confirmation.
4. Refund Policy
• If the item is returned in proper condition, the full cost of the item will be refunded.
• Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
5. Item Exchange
If you need to exchange an item for a different size or model, please process a return and place a new order.
6. Returning Defective Items
If you receive a defective item, notify us within 48 hours of receiving your order and attach photos of the defect. We will offer:
• A full refund, including shipping costs.
• A replacement for the same item at no additional cost.
7. Contact Information
If you have any questions regarding returns, please contact us:
Email: info@ariebrand.com
Phone: +971585916986